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Support
Answers to the most common questions. Can't find yours? We're happy to help.
We reply within two working days, in English or Dutch. This is also our point of contact under the EU Digital Services Act. For a report about content in the app, please use the ••• menu in the app as well.
Frequently asked questions
What is VirtualPitstop?
An iPhone app for people who love cars. You spot cars in the wild and collect them in your Carspot Dex, show the cars you own (and owned) in your garage, and pin photo locations and routes on your map. With an optional account you can add friends and share posts.
Do I need an account?
No. The Dex, your garage and your map work without an account, and then everything stays on your iPhone. You only need an account for the community: friends, posts, likes and comments.
How do I add a friend?
Open your profile and tap the QR button at the top left. Your friend scans your code in the app (Scan a code), or finds you with Find people in the Feed. Then tap Follow. When they follow you back, you are friends. If your account is private, you confirm follow requests yourself.
Who can see my garage?
You choose: everyone who can see your profile, or friends only (people you follow each other with). Change it any time under Profile → settings (the gear) → Garage for friends only.
How do I report a post or a person?
Tap the ••• menu on the post, comment or profile and choose Report. Reports are reviewed within 24 hours. You can also block an account from the same menu.
How do collections work?
Collections are sets of cars across makes, such as the Holy Trinity or Ferrari Icons. You'll find them at the top of the Dex. You don't have to add anything: every spot joins the collections it belongs to by itself. Finish one and it becomes a milestone, and you can share it to your story.
What is the weekly challenge?
Every week, from Monday to Sunday, everyone gets the same challenge, such as "Spot 3 Porsches" or "a car from before 1990". You'll find it on Home under THIS WEEK. It works without an account, and a finished challenge becomes a milestone.
What does First Spotter mean?
The first person to share a spot of a Rare, Legendary or Icon car to the feed becomes its First Spotter, and keeps the title, even after deleting the post. If the post is removed for breaking the community rules, the title goes to the next person who shares that car.
How do spot alerts work?
Tap the bell in the Dex to follow a model or a make, or on someone's profile to follow that spotter. Choose nearby, the Netherlands and Belgium, or everywhere. When someone shares a matching spot, you get a notification. You can have up to 10 alerts; manage them under Profile → settings (the gear) → Spot alerts.
Why would I add my number plate?
Add the plate to a car in your garage, and the app shows you when someone shares a spot of it. The plate is never shown to anyone. People can find spots of a car only by typing its full plate, and you can switch on Hide my car from plate search on your car at any time. When you spot a car yourself, adding its plate is optional.
What is the Hall of fame?
Tap the trophy in the Feed. The Spot of the Week is the most liked spot of last week. The Spot of the Month and the Spot of the Year are chosen by the VirtualPitstop jury, from public spots.
Can I post videos?
Yes. In Add a post, record or choose a video of up to 30 seconds. It plays by itself without sound in the feed; tap the speaker to listen.
Can I see a friend's Dex?
Yes. Open their profile and tap View next to DEX. You see which cars they have, which you still need and which you both have. For a private account you need to follow them first.
Can I use the app in Dutch or German?
Yes. The app follows your iPhone's language: English, Nederlands or Deutsch. To choose another one, go to Profile → settings (the gear) → Language.
Can I sign in with Apple?
Yes. Choose Continue with Apple when you log in or create an account; you then choose your username. Hiding your e-mail address with Apple is fine. When you delete your account, the app also disconnects your Apple ID.
I have a new phone. Is my Dex gone?
Not with an account. Your Dex, garage and places are backed up to your account automatically. Install VirtualPitstop on the new phone, log in, and everything comes back, photos included. Only you can see this backup. Without an account everything stays on the old phone, so create an account before you switch.
Can I use two accounts on one phone?
Yes. Every account has its own Dex, garage and places, like switching accounts on Instagram: log out, log in with the other account, and you see that account's cars. What you added without an account goes into the first account you log in with.
I forgot my password.
On the log-in screen, tap Forgot password?. We'll e-mail you a code to set a new password.
How do I delete my account?
In the app: Profile → settings (the gear) → Delete account. This removes your account, profile, posts, photos, likes, comments, friends and backup from our server straight away. What's on your iPhone stays until you choose Profile → settings → Delete all data, or delete the app.
Where is my data stored?
Without an account: only on your iPhone. With an account, what you share and your private backup are stored with Supabase in the European Union. Read the full privacy policy.